Contact information
Contact Information Policy
Last updated: July 31, 2026
DreamPals is committed to making it easy for customers to reach us regarding orders, products, deliveries, returns, refunds, or general questions.
Store Information
Store Name: DreamPals
Website: dreampals.online
Established: 2022
Business Address:
80 Cameron Crescent
East York, ON M4G 2A3
Canada
Customer Support Email:
support@dreampals.online
Telephone:
(204) 555-0142
Order Assistance
For questions concerning an existing purchase, please include your order number and the email address associated with your order.
This helps us locate your purchase and respond more efficiently.
Returns and Refunds
Requests for returns or refunds should be sent to:
DreamPals provides eligible customers with free returns and refunds within 30 days of delivery.
Please contact us before returning merchandise so that we can provide the appropriate instructions.
Shipping Questions
DreamPals offers free worldwide shipping, with an estimated delivery time of 7–10 days.
If you believe an order is delayed, lost, damaged, or incorrectly delivered, contact our support team with your order details.
Product Questions
If you require additional information about a DreamPals product before purchasing, please contact us.
We encourage customers to review product descriptions, images, specifications, and other available details before placing an order.
Complaints and Customer Concerns
We take customer concerns seriously.
If you experience a problem with a purchase or with our service, contact support@dreampals.online and provide sufficient information for us to investigate the matter.
We will make reasonable efforts to review your concern and provide an appropriate response.
Official Correspondence
Formal correspondence regarding DreamPals may be sent to:
DreamPals
80 Cameron Crescent
East York, ON M4G 2A3
Canada
For faster customer-service assistance, email communication is recommended.