Refund policy

Return & Refund Policy

At DreamPals, we want you to feel confident when shopping with us. If you are not satisfied with your purchase, you may request a return within 30 days in accordance with the conditions below.

30-Day Return Period

You may request a return within 30 days of receiving your order.

To begin a return, please contact us at support@dreampals.online and provide your order number, the item you wish to return, and the reason for your request.

Return Eligibility

To qualify for a return, the product should generally:

  • Be returned within the 30-day return period.
  • Be in substantially the same condition in which it was received.
  • Include the original packaging and accessories where reasonably possible.
  • Include proof of purchase or the relevant order information.

For hygiene reasons, certain personal-care products that have been opened, used, or come into direct contact with hair or skin may not be eligible for return where permitted by applicable law, unless the product arrived defective, damaged, or incorrect.

Nothing in this policy limits any mandatory consumer rights available under applicable law.

Free Returns

Eligible returns made under this policy are free of charge. Please contact our customer support team before sending any product back. We will provide the applicable return instructions.

Items returned without first contacting our customer support team may experience processing delays.

Damaged, Defective, or Incorrect Products

Please inspect your order after delivery. If you receive an item that is damaged, defective, or different from what you ordered, contact us as soon as reasonably possible at support@dreampals.online.

Please provide:

  • Your order number.
  • A description of the issue.
  • Photographs of the product and packaging when relevant.

We will review the issue and provide an appropriate resolution.

Refunds

Once an eligible return has been received and reviewed, we will notify you regarding the status of your refund.

Approved refunds will be issued to the original payment method. The time required for the refund to appear in your account may vary depending on your bank, card issuer, or payment provider.

Original shipping charges are not applicable because DreamPals offers free worldwide shipping on eligible orders.

Order Cancellations

If you need to cancel or modify an order, please contact us as soon as possible. We cannot guarantee cancellation once an order has entered processing or has been shipped.

Exchanges

If you would like a different product, please contact our customer support team. Depending on the circumstances, we may recommend returning the original item and placing a new order.

Contact Us About a Return

DreamPals
Email: support@dreampals.online
Phone: (204) 555-0142
Address: 80 Cameron Crescent, East York, ON M4G 2A3, Canada