Shipping policy

Shipping Policy

At DreamPals, we aim to provide a simple and transparent delivery experience for customers worldwide.

Free Worldwide Shipping

We offer FREE worldwide shipping on eligible orders placed through dreampals.online.

There is no standard shipping charge for qualifying orders.

Estimated Delivery Time

Our standard estimated delivery timeframe is:

7–10 days

The delivery period is an estimate and may vary depending on destination, carrier operations, customs processing, holidays, weather conditions, or other circumstances outside our reasonable control.

Order Processing

Orders must be processed before shipment. Once an order has been prepared and handed to the shipping carrier, available tracking information may be provided to the customer.

Please ensure your shipping address and contact details are correct before completing checkout.

Order Tracking

Where tracking is available, customers may receive tracking information after their order has shipped.

Please allow time for the carrier's tracking system to update after shipment.

International Orders

DreamPals ships to supported destinations worldwide.

International shipments may be subject to customs inspections, local import procedures, duties, taxes, or other charges imposed by the destination country.

Unless otherwise stated at checkout or required by applicable law, customers are responsible for any applicable import duties, taxes, or customs charges.

Delivery Delays

Although we aim for delivery within 7–10 days, occasional delays may occur due to:

  • Customs processing.
  • Carrier disruptions.
  • Severe weather.
  • Peak holiday periods.
  • Incorrect or incomplete addresses.
  • Local delivery conditions.
  • Events outside our reasonable control.

If your order appears significantly delayed, please contact us so we can assist you.

Incorrect Shipping Addresses

Customers are responsible for providing accurate shipping information at checkout.

If you notice an error in your address, contact us immediately at support@dreampals.online. We cannot guarantee that an address can be changed after an order has entered processing or shipment.

Lost or Damaged Packages

If your package appears to be lost or arrives damaged, contact us with your order information. We will review the circumstances and work toward an appropriate resolution.

Shipping Support

For questions about shipping or delivery:

Email: support@dreampals.online
Phone: (204) 555-0142

DreamPals
80 Cameron Crescent
East York, ON M4G 2A3
Canada